Philosophical Approach to Financial Fairness
At Chennai Montessori Teacher Training, our refund policy is grounded in principles of transparency, fairness, and respect for our trainees’ educational investment. We recognize that individual circumstances can vary dramatically, and our policy is designed to balance institutional sustainability with compassionate consideration of trainee needs.
Refund Eligibility and Conditions
Our refund policy encompasses several nuanced scenarios, each evaluated with careful consideration:
Before Course Commencement
Trainees may receive a full refund under specific circumstances:
● Complete course cancellation by the institution
● Verifiable medical emergencies preventing participation
● Significant personal hardships with substantial documentation
● Demonstrable failure to meet minimum admission criteria
Special Circumstance Provisions
Recognizing life’s unpredictability, we accommodate:
● Medical emergencies with comprehensive medical documentation
● Permanent relocation requiring course discontinuation
● Unexpected professional or personal challenges
● Verified hardship conditions
Each special circumstance undergoes individual, compassionate evaluation.
Exclusion Criteria
To maintain program integrity, refunds are not provided for:
● Voluntary withdrawals without compelling reasons
● Performance-based program dismissals
● Disciplinary action consequences
● Missed training sessions
● Personal choice discontinuations
Online and Hybrid Training Considerations
For digital and blended learning formats, we offer:
● Technology-related issue compensation
● Partial refunds for significant service disruptions
● Prorated digital resource access
Refund Processing Mechanism
Our structured refund process includes:
● Written refund request submission
● Comprehensive documentation review
● 15-working day processing timeline
● Reimbursement through original payment method
Dispute Resolution Framework
We have established a robust dispute resolution mechanism:
● Management-level review
● Fair and transparent evaluation
● Alignment with consumer protection guidelines
● Arbitration options in Chennai jurisdiction
Policy Modification and Transparency
Our refund policy undergoes periodic reviews to ensure:
● Continued relevance
● Alignment with educational industry standards
● Transparent communication of changes
● Fairness to all stakeholders
Financial Counseling
Recognizing the significant investment in professional education, we offer:
● Financial guidance
● Payment plan consultations
● Understanding of course value proposition
Contact and Legal Compliance
For refund-related inquiries: Chennai Montessori Teacher Training Phone: 9500103044/9003940262 Email: xcelgroups2012@gmail.com
This policy is governed by Indian consumer protection laws and educational sector regulations.
Last Updated: January 2025________________________________________